Following on from the article entitled “Un Paris-Marseille en Zoé 40 et recharge sur les bornes Corri-Door” (Paris to Marseille in a Zoe 40 charging up on Corri-Door charging points) published by Automobile Propre on 12/10/2017, IZIVIA would like to exercise its right to reply.
Corri-Door charging points deliver charging power up to 43kW AC and 50kW DC, in other words, as IZIVIA has always explained, and as outlined in our general terms and conditions, that the battery of most electric cars currently on the market can charge up to 80% in 20 to 30 minutes.
After 80%, the charge slows down, which is the case for all chargers on the market. Charging curves are never straight lines: they vary depending on a number of factors, irrespective of the charging point itself, and instead linked to the vehicle and its battery.
On the five Corri-Door charging points used by the Renault Zoe between Paris and Marseille, IZIVIA recorded several charges at 43kW, including with T2, during the months of September and October 2017. The charging points are therefore not at fault.
Costs and pricing
As the owner of the Corri-Door network, IZIVIA only covers the maintenance and running costs, and not the initial funding that was provided by the European Commission and 5 industrial partners (EDF, Renault, Volkswagen, Nissan and BMW). IZIVIA’s pricing policy helps to cover its running costs. All mobility operators, apart from partner-investors, are billed at the same rate for using the network, as they have not contributed to the roll out of the project.
These prices apply for the whole time that the driver is plugged in to the charging station. As well as electricity, the price also includes other costs, like the support hotline, maintenance and running the network. Billing per kWh consumed would not reflect the nature of the service offered. Also, billing for the time spent at the charging point prevents charged vehicles from staying parked in the spaces.
As far as the blogger from Automobile Propre is concerned, who paid €81 for 4hrs50 of charging between Paris and Marseille, he was using a Charge Map pass, and so was charging his car on an interoperable basis, according to the price set by that operator, Charge Map.
If he had wanted to, he could have compared suppliers and chosen a more economical option. It should be remembered that IZIVIA services do not have fixed contract terms, and so a driver planning a long journey in an electric car can easily sign up to a plan online, and cancel it for no extra fee at the end of the journey.
This means he could have paid:
- With a IZIVIA PREMIUM plan: €17 including all taxes for charging (as the Premium plan includes 2 free hours of charging on) + €3 including all taxes (for a 3-day plan)
- With a IZIVIA ZEN plan: €40 including all taxes + €0.30 including all taxes (for a 3-day plan)
IZIVIA has two points of contact when it comes to managing charging points at service stations: the motorway operating companies and the service station operators. These partners are the perfect points of contact, day-to-day, for getting feedback from the ground and improving the quality of service on the Corri-Door network. Two points in the article in Automobile Propre are often discussed with them:
- The displays on the charging points at service stations
IZIVIA and its partners agree on the importance of signage when it comes to promoting electric mobility.
Putting up signs on the road to announce the presence of charging points in the car parks at service stations is not IZIVIA’s prerogative. It is the motorway operating companies who have the manpower and the budget for these signs, together with the government.
At the service stations, IZIVIA and the motorway operating companies work together to make sure that signs are as clear as possible. This why some of our partners are gradually putting up signs showing where the charging points are.
- Traffic at charging points
For our partners, as for IZIVIA, the traffic at charging points is definitely something to think about. Lots of traffic, which demonstrates the success of the network, could become a problem if there is too much of it.
So far, the feedback we have had from service station managers, including for our most popular charging points, indicates that there is no queuing problem. This summer, for example, the 5,500 charges recorded on the network caused no saturation issues. IZIVIA nevertheless remains vigilant about this matter.
The article in Automobile Propre shows that:
It is possible, thanks to Corri-Door, to travel from Paris to Marseille in one day in a 100% electric car, powered by renewable energy.
All the charging points worked.
The customer experience in terms of interoperability (recognising passes etc.) was effective, confirmed by the popularity of charging points this summer (around 30% of charges on the network came from third party operators via interoperability agreements).
The IZIVIA hotline, available 24/7, responded perfectly satisfactorily to the customer of a third-party operator.