PARIS TASKS IZIVIA WITH THE JOB OF OPERATING ITS CHARGING POINTS

Nearly a year after the launch of the Paris-based service ‘BeLib’, available to all electric cars and bikes in the city and surrounding areas, Paris released a call for tenders in June for the technical and commercial management of its charging service.

IZIVIA proudly won the contract, as announced in a press release on 18 October. The contract will last for 3 years.

Ever since the BeLib’ service was launched in January 2016, IZIVIA has been keen to put everything into helping the City of Paris with a view to becoming totally available to BeLib’ customers. On trial up until October, IZIVIA’s technical and commercial services have been used to run the charging points and manage customer relations since January.

For this period of 10 months, customers gave their feedback about the service by email or telephone, with some also using the 2 Twitter accounts associated with the service: BeLib‘, the owner of the network, and its operator, IZIVIA. These communication channels also provided them with information, as well as giving them the chance to report faults and submit complaints. A valuable network of proactive testers was born, and has been essential for the development of the service.

The City of Paris’s services offers free charging overnight on domestic 3 kW sockets. For drivers who are in a hurry and want a fast charge (in 1 to 2 hours), the pricing structure has been designed to encourage turnover, with a much higher price beyond the first hour and a quarter.

As of 1 November, IZIVIA will continue to manage the hotline for BeLib’ customers: one for telephone support in the event of faults or problems with the charging points, the other for sales support (registration, prices, billing etc.) via an electronic payment management tool and CRM developed in-house. IZIVIA will also carry out technical tasks, such as tests on the charging points to make sure they are working with its operating system, and carrying out work remotely via the supervision tool.

Where can you find the charging points?

IZIVIA shows the charging points available in real time on the map on the BeLib’ website, with details of their status (working, undergoing maintenance, available soon).

A few figures

755 BeLib’ customers, including personal and business users.
9,530 charges carried out at the charging points.
60 stations are planned for the end of 2016, a figure that will go up to 90, distributed along strategic routes.
36 KVA available at each charging station, delivering 3kW (charged in 6 to 8 hours) or 22 kW (charged in 1 to 2 hours).