Are you a business or a local authority? Are you interested in electric mobility, and keen to offer your employees or citizens a charging service?
IZIVIA offers you the benefits of its expertise to help you with every step of your project. You can enjoy customised solutions to install charging, access and payment facilities.
Thanks to its off-the-shelf solutions, IZIVIA offers a comprehensive service for every part of your project: from supply to installation and maintenance for your charging facilities, including IT and sales solutions for the charging points.
IZIVIA analyses and defines your mobility project with you. Our role ranges from technical feasibility studies to the operational management of your project. Making sure we respect your deadlines and your budget, we offer you our know-how for the highest level of support when it comes to managing your project.
IZIVIA can manage the supply of charging equipment as well as installation in the locations you have chosen. You can trust us with the site management, we will organise the different suppliers, and keep you informed of progress.
IZIVIA does not manufacture charging points, and we also use other manufacturers to find the charging point(s) that best suit your needs. Our tasks:
Once the charging equipment has been chosen and delivered, IZIVIA manages the installation process. In general, we will use an electrician for this, to reduce costs and avoid travel. Our role involves:
In order to operate charging points and manage the associated commercial services, IZIVIA uses technical supervision and commercial management tools that we have developed ourselves. These IT tools mean that we can gather the data produced by the charging points, allow the user (whether a client, employee or a visitor to your site) to charge his/her vehicle or not, and intervene remotely to manage the charging points.
IZIVIA’s supervision tool is an independent information system (made up of several servers hosted in data centres in France) to which the charging points are connected.
Supervision is provided in SaaS mode (Software as a Service), which means that access to information is via a secure website. A username and password will be provided to access the tool.
This tool means the operator can interact with the charging points, including in particular to:
IZIVIA is responsible for hosting, maintaining and developing the tool. Supervision is the first link between the operating team and the network of charging points.
Why choose IZIVIA’s supervision solution?
For users who have any problems when charging, IZIVIA has a dedicated, qualified in-house team that responds to users 7 days a week, in French and English. Their number is displayed on the charging points. Thanks to the supervision tool, this team can manage technical issues including: the customer experience, using the charging point, incorrect use etc. It can resolve issues remotely, by unlocking a socket or starting a charge, which means that 80% of calls can be resolved without anybody needing to intervene physically.
For commercial issues, IZIVIA’s customer relations unit, available from Monday to Friday between 9am and 6pm, responds to clients’ questions about the service (prices, differences between subscriptions etc.) and handles any problems associated with bills for charging, different access methods etc.
To make sure the charging points are maintained in good working order and ensure optimum availability of the service, IZIVIA calls upon the services of maintenance professionals. Our team manages preventive maintenance, by supervising its clients’ network of charging points. For corrective maintenance, we can promise you that we will intervene to resolve an issue on D+1.
All maintenance work is tracked using our tools to optimise the overall maintenance of the network of charging points and submit a report to the client summarising how their fleet is performing.
The most common way of managing access to charging points is a simple RFID pass, connected to a client account created on a dedicated website (either that of IZIVIA Mobilité or the one you use for your own charging service).
On the IZIVIA Mobilité site, the user registers and signs up to a plan: either a plan dedicated to your network of charging points, or one of IZIVIA Mobilité’s plans, also offering access to other networks of charging points.
The pass can also be one just for you, with your name, exclusively for use on your charging points.
On the website for your charging service, users create an online account giving them access to:
Users pay their bills (registration fees, subscription, charging etc.) via different payment methods: direct debit, payment by bank card. From their online account, users can access their bills and see details of the charges completed with the associated costs. In the event of non-payment, reminder messages may be sent, then the account may be deactivated, in agreement with the client that owns the charging points.
We offer an off-the-shelf service designed to make it easier to manage your network.
An IT tool that lets you manage access to electric and/or equipped petrol/diesel vehicles. This solution means different people can use vehicles without the need to hand in the key.
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